Faulty, damaged Goods or Incorrect Item/Items found to be faulty or incorrect on arrival - please inform us within 14 days and return them for inspection.
Once verified, you may choose to request a replacement, or refund via your original payment method.
When returning items to us we recommend that you choose the recorded service, so that you have proof of return.
Change of Mind?
If you have simply changed your mind and wish to return your items, you have 14 days from date of purchase to do so.
The item must be unused and must be 'as new' when returned with any labelling still in tact. Any items received after 14 days may be rejected.
You may exchange your item.
We cannot accept the return of:
- Items returned after 14 days from date of invoice.
- Items not in original condition (including tags).
- Incorrectly washed garments (always follow fabric care label instructions)
- Made to order items.
- Special order items.
- Reduced/Sale items.
In the interests of hygiene we do not accept the return of:
- Underwear, Opened tights packets.
Please email us for the returns address; hdhdancewear@gmail.com
We recommend that all returns are securely packaged and Proof of Posting is acquired as we cannot accept responsibility for any lost or damaged parcels. This policy does not affect your statutory rights.
